Customer Support Specialist
Dornier MedTech America Dornier MedTech America Kennesaw, GA Kennesaw, GA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 3 days ago 3 days ago 3 days ago About Dornier:
Dornier MedTech is a medical device company known for its pioneering technologies and revolutionary therapies in urology.
Dornier soars thanks to its deep-rooted spirit of entrepreneurship, excellence and innovation while developing some of the highest quality urology products on the market today.
Customer Support Specialist:
The Customer Support Specialist acts as the communication link between the customer and the field service engineer by accepting and dispatching service calls.
Responsibilities:
Communicates with customers:
Scheduling services Providing contract status information.
Providing updates as needed.
Takes International and Dornier Direct parts orders.
Maintains Database:
Verify price of parts and availability in database.
Place orders for both the customers and field service engineers.
Places service orders in the database to contact the engineer.
Create and maintain customer files.
Support the Field Service Engineers:
Check shipping status of parts.
Tracking timecards and service reports.
Receiving and logging expense reports.
Perform audits on service orders ensuring engineers have filled in all necessary information.
Assisting in closing service calls.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or general education degree (GED)
Experience:
Two years related experience and/or training; or equivalent combination of education and experience.
Skills:
Ability to Type 40 words per minute.
Basic computer knowledge, Microsoft Word and Excel a plus.
Physical Demands:
Occasionally deal with high stress situations Sitting for long periods of time.
Frequently required to reach with hands and arms.
Lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
Job Type:
Full-time Salary:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
Dornier MedTech is a medical device company known for its pioneering technologies and revolutionary therapies in urology.
Dornier soars thanks to its deep-rooted spirit of entrepreneurship, excellence and innovation while developing some of the highest quality urology products on the market today.
Customer Support Specialist:
The Customer Support Specialist acts as the communication link between the customer and the field service engineer by accepting and dispatching service calls.
Responsibilities:
Communicates with customers:
Scheduling services Providing contract status information.
Providing updates as needed.
Takes International and Dornier Direct parts orders.
Maintains Database:
Verify price of parts and availability in database.
Place orders for both the customers and field service engineers.
Places service orders in the database to contact the engineer.
Create and maintain customer files.
Support the Field Service Engineers:
Check shipping status of parts.
Tracking timecards and service reports.
Receiving and logging expense reports.
Perform audits on service orders ensuring engineers have filled in all necessary information.
Assisting in closing service calls.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or general education degree (GED)
Experience:
Two years related experience and/or training; or equivalent combination of education and experience.
Skills:
Ability to Type 40 words per minute.
Basic computer knowledge, Microsoft Word and Excel a plus.
Physical Demands:
Occasionally deal with high stress situations Sitting for long periods of time.
Frequently required to reach with hands and arms.
Lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
Job Type:
Full-time Salary:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
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