Assistant Manager

Company Name:
Multifamily Insiders
Responsible for the efficient operation of the assigned community under the direction of the Community Manager. On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, resident services, and maintenance. Also responsible for overseeing all sales activities in assigned community from lead generation through close. This includes leading the sales team and ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications).
Reports to: Community Manager
Supervises: Supervises the Leasing Staff under the direction of the Community Manager
ESSENTIAL FUNCTIONS:

Demonstrate strong sales and customer service skills to both internal and external customers
Manage the sales process from start to finish to achieve sales goals
Find qualified leads through referrals, networking, company supported advertisement, and outreach marketing efforts
Ensure that all leads for the assigned community and sales staff via telephone, walk in traffic, internet leads, etc. are followed through until considered "lost"
Monitor closing ratios and coach sales team to achieve sales goals
Monitor the accuracy of all leasing paperwork
Participate in social media marketing to obtain traffic and assist with brand management
Utilize tools and resources to assess the community's market position in surrounding submarket to maintain the advantage above the competition
Maintain excellent rapport with residents and prospects
Use customer service skills to receive resident requests, complaints, and comments, and resolve concerns quickly and effectively
Maintain professional demeanor
Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks and those of the sales team
Assist the Community Manager and sales team in selling the value of the Camden Brand during the renewal process
With the Community Manager, review and suggest any changes to pricing for new leases and renewal offers
Monitor sales team progress on pending renewals
Assist in ensuring all monthly rental payments and fees owed are accurately posted and collected
Help plan, schedule and organize resident functions as needed to promote resident retention and increase resident satisfaction
ADDITIONAL ASPECTS OF THE JOB:
May be required to assist in special projects or activities including: due diligence, property acquisition/disposition, serving on or participating in company sponsored events and functions
Must be able to physically access all exterior and interior parts of the community and amenity areas. Periodic exposure to outside elements where temperature, weather, orders and/ or landscape may be unpleasant and/ or hazardous
Must be able to work required schedule which includes weekends and occasional evening work
Attend and participate in Camden's training programs as required
May require auto and airline travel out of town and/or overnight trips

Requirements
EXPERIENCE AND SPECIALIZED KNOWLEDGE:
Multifamily leasing, sales, and/or customer service experience is desired
Sales-minded individual with attention to detail
Able to meet/exceed sales objectives
Excellent follow-up skills via email and phone
Positive attitude, strong work ethic, reliable, and self-motivated
EDUCATION:
College degree is preferred (not required)
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIP:
Microsoft Office Suite including Word, Excel, and Outlook
Community software (OneSite and Yieldstar preferred)
Knowledge and comprehension of Fair Housing Laws
Professional written and verbal communication skills
This job description is not an all-inclusive list of functions and task. Job functions may be added, deleted, or modified at any time.

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