Retail Support - Team Lead, Full Time

Company Name:
Macy's
Title: Macy''s Town Center, Kennesaw, GA: Retail Support - Team Lead, Full Time
Location: null
Other Locations: null
Overview:
The Support Team Lead is responsible for the Merchandising, Fulfillment and BOPS process as well as achieving sales plan by ensuring proper product placement and flow of new receipts. They create an enhanced shopping experience and support the selling process by leveraging relationship throughout the store in order to attend to the customer. Other operational duties include floor moves, replenishment, inventory; shortage control, stockroom organization, and merchandising
Essential Functions:
Motivate team to ensure that department goals of customer service,
productivity, efficiency, and quality are being met and properly balanced
Proactive in assisting customers who are using devices to shop and
compare, whether Macy's devices or their own
Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the
ability to qualify customer needs, figure out what''s right for them, and then get
them in touch with the right
associate, MBA, or Personal Shopper.
Assist with, and supervise workload throughout the store in conjunction with
Merchandising Team Manager
Organize fulfillment workload when MTM is off, and focus on re-checks and
hard to find items
Process fulfillment orders to include, locating and picking merchandise for
customer
Ensure all picked merchandise is delivered to the send area for the receiving
team to pack and ship
Communicate with all MTMs, MSO, SSO, RTM, and VPSM to share
fulfillment results
Perform these functions in an efficient manner, and flex between areas of the
store and fulfillment functions, as directed by the Supervisor
Motivate team to ensure that department goals of customer service,
productivity, efficiency, and quality are being met and properly balanced
Direct Merchandise Team in fulfillment picking, and in the placement of
merchandise on the sales floor to ensure floor readiness
Educate, motivate, and develop team to ensure effective performance
through consistent on-the-job training
Ensure all procedures, policies, and standards are understood and followed
by associates
Oversee replenishment of stock onto the sales floor
Assist Merchandise Team Manager in the movement of fixtures and
merchandise for new product, season changes, and clearance sets
Review the flow of merchandise on a daily basis
Assist in markdown and inventory process.
Oversee processing of damages, transfers, return to vendor merchandise,
and stockroom maintenance
Maintain high customer readiness and standards by delivering a clean, neat,
easy to shop store environment
Attend to customer service needs in a friendly and helpful manner when
approached
Shift associates independently as workload demands
Communicate with MTMs and MSO/SSO on any merchandise or system
issues
Assist other Merchandise Team Leads in performing all supervisor duties
when the Merchandise Team Manager is out
Be sensitive to the needs of the store and flex into other non-selling areas as
needed
Ensure that shortage prevention initiatives are executed
Perform other duties as needed
Regular, dependable attendance and punctuality
Qualifications:
Education/Experience: High School degree or equivalent. Minimum 1 year
previous merchandising or retail operations Experience.
Exceptional Customer Service Skills.
Language Skills : Ability to effectively communicate and present information
to customers, peers and all levels of management.
Mathematical Skills: Basic math functions such as addition, subtraction,
multiplication, and division. Able to use a calculator
Reasoning Ability: Self-starter, able to work independently and as part of a
team and must have good time management skills.
Physical Demands: This position involves heavy lifting and constant moving and
standing. Involves standing
for at least two consecutive hours. Involves lifting at least
30 lbs. May involve stooping, kneeling, crouching, and
climbing ladders. May have to reach above eye level
Other Skills: Ability to train, coach, and develop a staff of associates.
Ability to delegate and follow through on projects in a timely
manner.
Should be comfortable with the use of computers and
frequent use of RF equipment.
Work Hours: Flexible with scheduling and available to work retail hours,
which may include day, evening, weekends, and/or
holidays.
Macy''s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment
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