Specialist II - High Risk

Company Name:
CARMAX
CarMax Auto Finance, located just outside of Atlanta in Kennesaw, Georgia, is the financial division of CarMax. CAF Associates enjoy a casual, friendly environment with a diverse workforce of talented Associates.
Opportunities at CarMax Auto Finance range from entry-level positions to professional careers, and our Associates are eligible for a wide range of benefits including medical, dental, tuition reimbursement, vehicle discounts and more. And we're one of "FORTUNE's 100 Best Companies to Work For." So what are you waiting for?
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Take incoming/make outbound collection calls to customers and convince customers to make payments/cure outstanding past due balances on their account or surrender vehicle.
Verify customer information on account is correct and update as necessary.
Educate customers regarding their account, interest accruals, late fees, credit reporting, charge off, payment options and account management options.
Utilize on-line systems and other resources to perform skip trace work on customers and/or vehicle location to establish contact.
Select and submit accounts for repossession review.
Process customer payments via inter-company computer systems.
Annotate accounts in company database to document interactions with the customer, vendors, etc.
Understand and adhere to company policies and procedures, including collection policies/laws.
Work with other departments/personnel where necessary to resolve customer issues.
Perform above functions within department expectations/metrics.
Participate in one on one meetings with supervisor, department meetings and Compass Impact Planning session. QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Multi-task in a high energy and fast-pace work environment.
Speak and listen effectively with CarMax customers via phone.
Strong problem solving and negotiation skills.
Ability to tolerate stressful interactions with customers.
Work a flexible schedule to include evenings and weekends.
Apply a common sense understanding to carry out detailed written or verbal instructions and ability to deal with problems in standardized situations.
Complete CarMax provided training as required.
Understand and adhere to company policies, procedures and collection laws.
EDUCATION and/or EXPERIENCE:
High school diploma.
6-12 months of late-stage collections experience.
Basic computer knowledge.
Basic typing skills including minimum speed accuracy requirements.
Microsoft Office Suite experience.
LANGUAGE SKILLS:
Ability to communicate effectively (written and verbal) with both associates and managers.
Ability to convey a professional and positive image to customers, applicants and associates.
MATHEMATICAL SKILLS:
Ability to execute moderate math skills.
REASONING ABILITY:
Ability to follow outlined policies and procedures.
Ability to recognize when appropriate to escalate situation(s) to Supervisor for assistance.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Requires sitting for extended periods of time. _Job ID #:_ 4864
Location: GA - Kennesaw, CarMax Auto Finance
Position Category: Collections
Department: Specialty Collections
Division: CarMax Home Office
Education Required: Not Indicated
Position Type: Full-Time Regular
Relocation Provided:
Experience Required: 1 - 3 Years


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