Technical Support
Base Salary of $28K-$30K - Full Benefits and 401K Plan
Hours M-F 8:30-5:30PM
Career Growth for those that work hard to exceed goals.
Job
Summary:
Provides support to end users on variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Document tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and previous experience in the field. Must have great customer service skills.
Essential Duties and
Responsibilities:
Successfully field incoming call volume per departmental measurements.
Use help desk software that provides means to log problems and track them until solved.
Resolve problems related to installation, use, troubleshooting, diagnostics, training, and repair of MicroBilt's product lines.
Ensure customer success by gathering pertinent information and escalating unique customer issues to the proper level.
Qualifications desired:
Demonstrated track record of accomplishments with a Can Do attitude.
Effective presentation, influence and negotiation skills.
Strong interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels.
Excellent written and oral communications skills.
1-2 years of customer service/tech support experience.
Knowledge of communication problems including application transmissions through various web browsers (IE, Firefox, Safari, Netscape, Chrome). Contribute to the team effort and maintain open communication channels with all levels of the organization.Estimated Salary: $20 to $28 per hour based on qualifications.
Hours M-F 8:30-5:30PM
Career Growth for those that work hard to exceed goals.
Job
Summary:
Provides support to end users on variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Document tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and previous experience in the field. Must have great customer service skills.
Essential Duties and
Responsibilities:
Successfully field incoming call volume per departmental measurements.
Use help desk software that provides means to log problems and track them until solved.
Resolve problems related to installation, use, troubleshooting, diagnostics, training, and repair of MicroBilt's product lines.
Ensure customer success by gathering pertinent information and escalating unique customer issues to the proper level.
Qualifications desired:
Demonstrated track record of accomplishments with a Can Do attitude.
Effective presentation, influence and negotiation skills.
Strong interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels.
Excellent written and oral communications skills.
1-2 years of customer service/tech support experience.
Knowledge of communication problems including application transmissions through various web browsers (IE, Firefox, Safari, Netscape, Chrome). Contribute to the team effort and maintain open communication channels with all levels of the organization.Estimated Salary: $20 to $28 per hour based on qualifications.
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