Customer Assistance Associate - Collector I - - Start 07/06
Job description
The Collector I works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Qualifications
Card Services Required Skills:
Excellent oral and written communication skills Strong negotiation skills
Excellent organizational skills
Ability to multi-task Must be able to work in teams
Self-motivated and results-oriented
Desired Skills:
Previous Collection experience
College degree Desire to resolve customer issues a must
Shift: 2nd Shift
Weekly Schedule: 2nd shift schedule with weekend day included
Apply at www.bankofamerica.com/careers to job number 1500024419
- See more at: http://careers.bankofamerica.com/job-detail/1500024419/united-states/us/customer-assistance-associate-collector-i-card-services-kennesaw-ga-start-07-06-15Estimated Salary: $20 to $28 per hour based on qualifications.
The Collector I works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Qualifications
Card Services Required Skills:
Excellent oral and written communication skills Strong negotiation skills
Excellent organizational skills
Ability to multi-task Must be able to work in teams
Self-motivated and results-oriented
Desired Skills:
Previous Collection experience
College degree Desire to resolve customer issues a must
Shift: 2nd Shift
Weekly Schedule: 2nd shift schedule with weekend day included
Apply at www.bankofamerica.com/careers to job number 1500024419
- See more at: http://careers.bankofamerica.com/job-detail/1500024419/united-states/us/customer-assistance-associate-collector-i-card-services-kennesaw-ga-start-07-06-15Estimated Salary: $20 to $28 per hour based on qualifications.
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